Technical Support
You can't afford to let the need for spare parts, repairs, or overhauls to keep your aircraft on the ground for long. At Onboard Systems, we understand your need for fast, reliable support. That's why we provide several ways to get immediate answers:
- Download product documentation and certifications
- Find answers to frequently asked questions
- E-mail us with your questions or concerns
- Call a service representative
Reporting a Product Issue or Failure
If you experience a problem with any Onboard Systems product, you can submit our reporting document 197-100-00 Problem Report online and include photos and/or videos.
Returning Products to the Factory
If an Onboard Systems product must be returned to the factory for any reason (including returns, service, repairs, overhaul, etc.), please contact Technical Support by phone or email to obtain an RMA number before you ship it to us. For more information, please refer to our Request an RMA Number page.
Popular Support Downloads
- Troubleshooting Load Weighing Systems
- TALON Cargo Hook Troubleshooting Guide
- Mechanical Release Cable Warning Card
More for You
Documentation Updates
Get the 411 about all the documentation updates and service bulletins that have taken place since the last issue.
Service Alerts & Bulletins
Safety is our first priority. Sign up to receive notices about service alerts and bulletins here.
STC Permissions
Get a generic or customized permission letter to use Onboard's STCs here.
Get An RMA Number
Need an RMA number to return your Onboard Systems equipment for service? Get one here!
Tradeshow Schedule
Plan to meet us at these upcoming tradeshow events around the world.
Convenient Email Invoices
How to get an invoice before your order arrives to help with customs paperwork and internal receiving processes.
How to Upgrade Your Equipment
We strive to make it simple and cost-effective for our customers to upgrade their equipment.
Overhauls Spoken Here
Time for an overhaul? Click here to explore your options, costs, and more.
