Streamline the Overhaul Process for your Onboard Hook

Monday, June 15, 2015

If you are planning to send in equipment for factory service or overhaul, here are some tips that you can use to make sure your cargo hook equipment sails through the overhaul process as quickly as possible, so you can get back to work:

Get an RMA before you send in your equipment

Before you send us a hook for service, please be sure to generate an RMA number from our website, or you can call us to get one. Box up your cargo hook securely and make sure that the RMA number is included on the box and on the transit paperwork. This will allow us to quickly route your equipment out to the shop floor for service as soon as it arrives, because we already know what services are needed from the RMA number in our system.

Shipping Preferences

If you are sending us equipment for the first time, or if it's been five years or more since you last sent in equipment for service, please note your preferred return shipping carrier on the paperwork you include in your package, or on the RMA form. If we are going to ship using your shipping account information, please note that as well. That way, we'll be able to ship out your overhauled equipment as soon as it is paid for, without having to wait to contact you for this information.

Include the Attach Bolt

Many cargo hooks, such as the 528-023-XX and 528-010-XX, have a service requirement for the attach bolt. If the hook you are sending in for overhaul has a service requirement for the attach bolt, you will either have to send the attach bolt in separately or buy a new attach bolt as part of the overhaul. Either way, this oversight will increase the time and cost to perform your overhaul.

To determine if your hook has a service requirement, you can check the Component Maintainance Manual (CMM) or the Instructions for Continued Airworthiness (ICA) manual to see if the attach bolt is listed on the Bill of Materials (BOM) page. If the attach bolt is listed, it has a service requirement and must be included in your package.

In most cases, the safest and easist thing to do is to always include the attach bolt. If it has a service requirement, it is included in the cost of the overhaul; if it doesn't, there is no additional charge, and it will be returned to you with your overhauled hook.

Approved if price does not exceed

Onboard Systems has been using fixed pricing for standard cargo hook overhaul services for a few years now, making it possible to sidestep the time-consuming quote and approval process. By simply including the line "Service is approved if it does not exceed $___" on your PO or other paperwork, you can enter the amount listed on our 165-003-00: Repair Department Pricing sheet, and we will not have to get your approval before servicing your equipment. Alternatively, you can enter this notation on your RMA request form.

Exchange OK

If you are willing to accept an exchange pool hook or load cell, please be sure to note "exchange okay” on the paperwork you include in your package, or on the RMA form. This will allow us to immediately ship out your exchange equipment — provided we have your payment.

Service Pre-payment

The number one reason for delay in returning overhauled equipment is lack of payment. We can't ship equipment back to you until we've received payment, but there are two ways you can expedite this part of the process.

The first way is to download a copy of our Credit Card Authorization Form, fill it out, and include it with your shipment. We will charge your card after the work has been completed and we're ready to ship it back. Alternatively, you can pay for your overhaul online, using our secure shopping cart. Our shopping cart has all of our fixed pricing for overhaul and repair services, making it fast and easy to submit payment.

You can review all of these options in detail in our booklet, Your Guide to Overhaul Options, which is available for download on our website.

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